Jones and Jones of Berwick-upon-Tweed
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Terms and Conditions

1. About Us

This website is owned and operated by:

The Cake Vine Limited
Jones and Jones of Berwick-upon-Tweed
17 Bridge Street
TD15 1NZ

Registered in Scotland SC405220


Tel: 01289 385121

If you need to contact us please use the details above.


2. Make a contract with us

2.1 When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order. Your order is an offer to buy from us. There will be no contract of any kind between you and us unless and until we accept your order and in the case of goods to be delivered to you, when we actually despatch the goods to you. At any point up until then, we may decline to supply the goods to you and provide you with a full refund, without giving any reason. At the moment when the goods are despatched, a contract will be made between you and us.

2.2  In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. We will refund your order, and there will be no contract between us.

2.3 Images of goods on this website are for illustrative purposes only. We have made every effort to display as accurately as possible the colours of our goods that appear on this website. However, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the actual goods.

2.4 Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.

2.5 This contract is covered by English law.

2.6 By placing an order with us, you agree to and accept these terms, as well as our privacy policy and the terms of website use.

2.7 Under the Licensing Act 2003 it is an offence to purchase or attempt to purchase alcoholic liquor if you are under the age of 18. By placing an order, which includes alcohol, with us, you are confirming that you, and the recipient (if the order is a gift) are legally able to purchase alcohol AND over the age of 18.


3. How to place order

3.1 You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time. If you prefer to order by telephone you can do so by calling 01289 385121.

3.2 You will be required to pay for the goods in full at the time of ordering.

3.3 We use secure payment facilities [PayPal Checkout] for online purchases.

3.4 All prices quoted on our website are in UK pounds.

3.5 Most orders are dispatched within one working day of your order being received.

3.6 Orders are not dispatched on non working days (Saturdays, Sundays and Bank Holidays).


4. Delivery & Carriage Charges

4.1 The price of goods include free UK economy delivery.

4.2 UK economy delivery is normally within 3 - 5 working days; however, in peak periods, such as Christmas, additional delays can occur.

4.3 All deliveries require a signature.

4.4 We offer an express delivery service to mainland England and Wales and the lowlands of Scotland. This service is next working day, if ordered prior to 12pm on a working day. Unfortunately we are unable to offer this service to Northern Ireland, any islands or the Highlands / Islands of Scotland.

4.5 We will not accept responsibility for loss or damage if you instruct the delivery company to leave the goods unattended.

4.6 Disposal of packing materials (typically a cardboard box and bubble wrap) is your responsibility.

4.7 After two failed delivery attempts (or if you are not at home for an agreed delivery) the goods may be returned to the us and we reserve the right to charge you an additional re-delivery charge.

4.8 If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery.

4.9 Please check the goods on delivery - any goods found to be missing or damaged should be notified to the delivery driver at the time of delivery or ourselves within 24 hours.

4.10 If the goods are lost or damaged in transit, please let us know within 24 hours.

4.11 Sometimes, for reasons beyond our control our courier may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We will try to put things right as soon as possible however we cannot be responsible where this causes a delay or failure in delivering your goods.

4.12 Time is not the essence of the contract unless expressly stated otherwise in writing by a Director of the Company.


5. Cancellation and Returns

5.1 This policy does not apply to goods ordered by businesses which are exempt form the Distance Selling Regulations, or the following goods which are exempt from the right to cancel.
Any goods which have been personalized or modified to your specification, and any goods which contain food items.

5.2 Subject to 5.1., you can cancel your contract at any time up to 14 working days after the day of dispatch. To do this, please e-mail, fax or write to us. We are unable to process refunds until the goods have been received in undamaged condition, in their original undamaged packaging.

5.3 You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

5.4 If you cancel, you must return the goods within 14 days of cancellation, complete with the original packaging to us, at your own expense. You must ensure that the goods are packaged adequately to protect against damage, as you are responsible for the safe return.

5.5 We will refund all monies paid to us by you within 7 days of, less any costs due under this contract.

5.6 Business customers, or customers exempt from the distance selling regulations may not cancel an order without our mutual agreement. 

This cancellation policy does not affect your legal rights. Please contact us within 24 hours for returns in the event that the goods arrive damaged.


6. Goods Damaged in Transit / Faulty / Lost

6.1 If there is a problem with the goods, please notify us by email or in writing providing details of the problem. Its helpful if you can provide us with a digital photograph of the problem as this makes the identification of the issue faster. If the goods were damaged in transit and we require the goods returned, we will reimburse the return costs up to the cost of the delivery method you selected on purchase, if we have asked you to return the goods. Please do not return the goods without contacting us first and getting confirmation that we require you to return them.

6.2 If we request you to return the goods, you must return the goods within 7 days, complete with the original packaging to us. You must ensure that the goods are packaged adequately to protect against damage, as you are responsible for the safe return.

6.3 If, on inspection the goods are not faulty, we will not refund your postage. You may request that we re-send them to you, however you will be required to cover our reasonable postage costs.


7. Liability

7.1 The products sold on this website have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the UK.

7.2 We do not accept liability for any consequential loss of profit or indirect losses.



8. Trade or Business Customers

The following conditions apply to orders placed by Trade or Business Customers.

8.1 Orders may not be cancelled except with our mutual agreement and having been confirmed in writing by a Director or our company. We reserve the right to make cancellation and / or re-stocking charges.

8.2 Claims for missing or damaged items must be made within 24 hours of delivery.


Website Disclaimer for:

This disclaimer details our obligations to you regarding our website. Please read this disclaimer in full before you use this Website. Using the Website implies that you accept the terms of this disclaimer. We do occasionally update this disclaimer so please refer back to them in the future.


1. Use of Website

1.1 You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.

1.2 The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without our prior consent.

1.3 Subject to paragraph 1.1, no part of this Website may be reproduced without our prior written permission.


2. Visitor Conduct

2.1 With the exception of personally identifiable information, the use of which is covered under our Privacy Policy, any material you send or post to this Website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.

2.2 When using this website you shall not post or send to or from this Website any material for which you have not obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;


3. Site Uptime

3.1 We take all reasonable steps to ensure that this website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time.


4. Links to and From other websites

4.1 Any links to third party websites located on this website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content.

4.2 If you would like to link to this website, you may only do so on the basis that you link to, but do not replicate, any page on this website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us.

4.3 If you choose to link to our website in breach of Paragraph 4.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.


5. Exclusion of Liability

5.1 We take all reasonable steps to ensure that the information on this website is correct. However, we do not guarantee the correctness or completeness of material on this website. Neither we nor any other party (whether or not involved in producing, maintaining or delivering this website), shall be liability or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss.


6. Law and Jurisdiction

This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.